Refund policy

Last updated: October 19, 2026

At ICOLAN, we want you to order with complete peace of mind. This policy explains your legal right to withdraw, our 30-day satisfaction guarantee, and what happens if your order arrives damaged or incorrect. It applies to orders placed on icolan.com and delivered in Morocco.

1. Your 7-day right of withdrawal

In accordance with Moroccan Law No. 31-08 on consumer protection, you may withdraw from your purchase within 7 days of delivery, without giving a reason.

  • The product must be unopened and sealed, in its original packaging. For hygiene reasons, cosmetics that have been opened cannot be returned under this right (see our 30-day guarantee below).
  • Contact us within the 7 days by WhatsApp or email with your order number. We arrange the return pickup free of charge.
  • Once we receive and check the product, we refund the full amount you paid within 15 days, by bank transfer to the account you give us (orders paid by cash on delivery) or to your original payment method (orders paid online).

2. Our 30-day satisfaction guarantee

If you are not satisfied with RENOVA, even after opening and using it, you can contact us within 30 days of delivery.

  • Send us the jar (opened or used is fine). We arrange and pay for the return pickup.
  • Once received, you choose between a free replacement or a store credit equal to the amount you paid, valid for 12 months on icolan.com.
  • The guarantee applies once per customer and per delivery address, to products bought on icolan.com.

3. Damaged, defective or wrong item

Please check your parcel on delivery. If a product is damaged, defective or not what you ordered, contact us within 48 hours of delivery with your order number and a photo. We send a replacement free of charge, or refund you if a replacement is not possible.

4. Refusing a cash-on-delivery parcel

You pay nothing if you refuse a parcel at the door. We may decline future cash-on-delivery orders after repeated refused deliveries.

5. Cancelling an order

You can cancel free of charge at any time before your order is shipped, by replying to our confirmation call or message, or by contacting us.

6. How to make a request

Contact us with your order number and the reason for your request:

  • WhatsApp: +212 723 042 050
  • Email: contact@icolan.com
  • Every day, 9:00 to 21:00 (Morocco time)

This policy does not limit any rights you have under Moroccan law.