Terms of service
Last updated: October 19, 2026
These terms govern your use of icolan.com and every order you place on it. By placing an order, you accept these terms.
1. Who we are
icolan.com is operated by [COOPERATIVE LEGAL NAME], a cooperative registered in Morocco (registration number [REGISTRATION NUMBER], ICE [ICE NUMBER]), 906 Cité Salam, Agadir, Morocco, which sells its products under the brand ICOLAN. Contact: contact@icolan.com, +212 723 042 050.
2. Products
We sell cosmetic skincare products, including the RENOVA night cream. Product photos and descriptions are as accurate as possible; small differences in packaging may occur. Our products are cosmetics, not medicines, and are intended for adults. Test any new product on a small area of skin first. Products containing retinol are not recommended during pregnancy or breastfeeding. Results vary from person to person.
3. Prices
Prices are shown in Moroccan dirhams (MAD) and are the final price you pay. Delivery within Morocco is free. Bundle discounts are applied automatically and shown before you confirm your order. We may change prices at any time, but the price that applies is the one shown when you place your order.
4. Orders
To order, you fill in the order form with your full name, phone number and delivery address, then confirm. You receive an order confirmation, and our team contacts you by phone or WhatsApp to confirm your details. The sale is final once your order is confirmed. We may refuse or cancel an order if a product is out of stock, if the details provided are incomplete or incorrect, or if we suspect fraud. You are informed of any cancellation and are never charged for a cancelled order.
5. Payment
You pay in cash, in MAD, when your order is delivered (cash on delivery). Where online card payment is offered, payments are processed securely by our payment provider; we never see or store your full card details.
6. Delivery
We deliver throughout Morocco within 2 to 5 business days after confirmation. Full details are in our Shipping policy.
7. Withdrawal, returns and guarantee
You have a 7-day legal right of withdrawal for unopened products, and our 30-day satisfaction guarantee. Damaged or wrong items are replaced free of charge. Full details are in our Refund policy.
8. Use of the website
You agree not to misuse the website, place false orders, or attempt to disrupt its operation. All content on the website (texts, photos, logos, designs) is protected and may not be reused without our written permission.
9. Liability
We are responsible for delivering products that conform to their description. We are not liable for unsuitable use of a product contrary to its instructions, or for delays caused by events beyond our control. Nothing in these terms limits your rights under Moroccan Law No. 31-08 on consumer protection.
10. Personal data
We process your personal data as described in our Privacy policy, in accordance with Moroccan Law No. 09-08.
11. Applicable law and disputes
These terms are governed by Moroccan law. If you have a complaint, please contact us first: we will do our best to find a solution quickly. Failing an amicable solution, disputes are submitted to the competent courts of Morocco.
12. Changes
We may update these terms. The version in force on the day of your order applies to that order.
13. Contact
WhatsApp +212 723 042 050, email contact@icolan.com, every day from 9:00 to 21:00 (Morocco time).